No postings for a while... Why? Too busy doing the day jobs...
The leaflets continue to disappear from the waiting room, and a trickle of interest is maintained. Annoyingly I have spent a significant about of time trying to sort out technical difficulties for one patient to access the Medical Record. This raises another challenge for practices - and supplier companies - how do we 'support' this activity when patients find technical, software and IT problems? This is complex and time consuming (and un-resourced). Here I just do not have the answer - but we will all need one if Records Access is to be a success and benefit.
Activity at my surgery in May as follows:
615 total log-ins and 197 failures
107 appointments booked
29 appointments cancelled
16 new accounts
182 repeat items ordered
9 address changes
5 medical record viewings
So less than 1% of log-ons at present are for Records Access - but it is a start.
Still a bit unhappy about failed log-ins, and unsure how to explore this further. A failure rate of nearly 1 in 4 suggests to me an unreliable system or over complicated process. Not sure Amazon would stay in business with this - or RBS/Nat West!
Peter S
