My surgery has been offering ‘on-line’
interaction with patients since 2006. We started with medication requesting and
appointment booking, and more recently added access to medical records in
November 2011. What follows is a summary of the activity during 2012.
|
Successful logins
|
8745
|
|
New patients registered for service
|
227
|
|
Appointments booked
|
2018
|
|
Appointments cancelled
|
591
|
|
Repeat medication requests
|
2468
|
|
Address detail change
|
226
|
|
Medical record viewed
|
115
|
So what are my conclusions at the end of a
year that has seen a significant rise in political interest over ‘on-line’ GP
services for patients?
- With a practice list size of 9000 and 6 years of on-line service behind us, we still have an average of less than one on-line interaction per registered patient.
- ‘Transactions’ at the convenience of patients dominate the activity.
- Medical record viewing remains at a very low level without active clinician promotion.
- There is significant potential to increase on-line activity and relieve telephone and front desk pressure with routine tasks such as repeat medication requests and GP appointment booking.
We do not know the age/sex breakdown of
service users – this could be informative.
We are uncertain how we compare with other
practices
We have not researched the barriers to use by patients
Medical record viewing has not been a major
challenge or workload in the previous year.
So – ‘more of the same’, or ‘must do
better’?
For serious consideration in 2013:
- Offering nursing and ‘task specific’ appointments
- Advertise the appointment and medication services more actively
- Target specific individuals for Record Access and test result notification
- Press for better activity reporting from system supplier
Happy New (Patient on-line) Year!
PS
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