Surgery interest in Records Access from staff and colleagues has had a surprising effect - to encourage the communication and response in creating a 'virtual' Patient Participation Group. This is accompanied by a renewed enthusiasm and effort to offer appointment and repeat medication 'on-line' to more of our existing patients.
Of course this is a sensible first step, with immediate benefits for patients and the surgery. The 'virtual' group is also likely to give a voice to many who are unable to attend our routine evening meetings, in addition to offering us an easy and efficient communication channel. Our newsletters and bulletins will be much quicker and easier to distribute. Just thinking where this may help with patient input into commissioning dilemmas?.....
Will I have any patients seeing their records before Christmas?
Probably.
Will I have more able to book appointments, range address details and order repeat medication?
Definitely!
Peter Short
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